Support request: Bug reporting steps
Your query MUST follow the following 3 steps path:
Identify your problem, and isolate it.
Check that your problem was not already reported, either within:
- the FAQ;
- the events database, in case it is actually due to a maintenance process;
- the users mailing list archives, for platform incident or other users difficulties;
- the BugZilla database, especially for software bugs as well as broken service, etc.
If it was already reported, PLEASE stop there and wait unless you think your help may speed up the repair process.
Send an email to firstname.lastname@example.org to describe the issue. (Please read the note below in order to write a good description).
The Grid'5000 administrators team will shortly respond, and either:
- give you some clues for solving the problem
- notify you that the problem is now fixed, in case it was possible to handle it quickly
- or give you a bugzilla ticket ID, so that you can follow the process.
Information you must include in your report:
It is important to provide as much information as possible in your report. The Grid'5000 staff members are busy people, so your help will really be appreciated. In particular:
Support request: Asking for enhancements and new features and/or tools
Grid'5000 may obviously lack some features you would need, so you may have personal requests as a user of Grid'5000.
To let us know, please use the above "bug reporting procedure", just replacing any mention to a "bug" by the enhancement keyword (or bugzilla component, see below).
Using Grid'5000's Bugzilla
Please prefer sending an email to email@example.com to raise your request, unless you are sure that the new bugzilla entry will be fully relevant. Furthermore, sending an email to firstname.lastname@example.org is far more visible and helps creating Grid'5000 users' community. One technical staff member may then reply or fill in a relevant Bugzilla entry for you, provided you effectively followed the above procedures.
Anyway, if you are sure of what you're doing, your direct usage of Bugzilla could speed up things and help the technical community...
How do I log in ?
To log in, use your Grid5000 LDAP login name and password. (You don't have to create an account)
Which component should I use when reporting bugs ?
You may find it difficult to determine whether a bug should go to a software component (e.g. Kadeploy) or to a site component (e.g. Site - Grenoble).
- If the bug seems to be caused by the application itself (e.g. happens on many sites), use the software component.
- If the bug seems to be caused by the way the application is configured on a site, use the site component.
If you are unsure, use the Other component.
How do I request the creation of another component ?
Contact one of the bugzilla admins, for example by filing a bug against the Websites component ;)
How do I easily find the bugs I'm supposed to be interested in ?
You can register your favorite searches. Also, bugzilla provides a Side Bar for Mozilla.
Click here to access Grid'5000's Bugzilla